Regulated and Quality Controlled
FleetCare Solutions Limited is compliant to FCA guidelines and operates within our parent companies ISO9001 quality management standard (It is hoped that at our next audit, the claims team can be added to our ISO9001 certification scope)
All of our claims team staff come from within the insurance industry and between them combine many years of experience of dealing with claims. We operate a peer review process to identify best practice when working with fleets. This has honed and improved areas of activity such as…..
- Third-Party capture
- Chasing for insurer authorisation
- Communications relating to on hire / off hire status